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EDUCATION

Workplace Conflict De-escalation,
Health, Safety and
Wellness Education

Reading Notes

WHAT WE DO

Stephanie Rumble from Bright Red Education offers a range of health, safety and wellbeing education workshops designed for everyone from workers to business leaders.  Our most popular and well-regarded course is Conflict De-escalation education. Since its inception in 2020 Stephanie has delivered this training to over 3000 individuals in over 250 training courses. 

 

In workplaces many staff are facing the problem of irate, difficult and stressed-out customers. This adds to stress levels and can cause workplace harm.  Conflict De -escalation training equips staff to manage this and the impact on their mental health. 

 

Our other education offerings are designed to stand alone or follow on from Conflict De-escalation.
 

Bright Red Education is set up to offer all training courses face to face with your staff or fully online over the platform that suits you.

AFFILIATIONS

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Affiliate logo  ETU
Affiliate logo Ministry of Education
Affiliate logo Te Rūnanga o Ngāi Tahu
Affiliate logo Business Canterbury
Affiliate logo  Stats NZ
Affiliate logo The Wellbeing Works
Affiliate logo Rangiora Vet Centre
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WORKPLACE CONFLICT
DE-ESCALATION
EDUCATION 3.5HRS

Topics covered in this training include:

  • Understanding what conflict is

  • Unpacking de-escalation

  • How to de-escalate yourself

  • The relationship between communication and conflict

  • How to de-escalate your clients – tips and models

  • The mental and physical impacts of conflict

  • Why and how to report conflict incidents

  • Deep dive into how to practically apply techniques to manage conflict and de-escalate in a practical workshop exercise

 

ALL COURSES ARE TAILORED to reflect any challenges and processes of the organisation

Image by Afif Ramdhasuma

OTHER Workshops

INTRODUCING

Stephanie Rumble

Stephanie has over 25 years’ experience in delivering workplace health, safety and wellbeing education. She has worked across many industries to tailor all education offered to organisational need. Stephanie has a Masters Degree in Applied Science, A Post Grad Cert in Occupational Health and Safety and an adult teaching diploma as well as vast experience as an educator,advisor and mentor in the health, safety and wellbeing space and holds a multitude of related unit standards. 

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